Frequently Asked Questions
Welcome to Bailie's Gymnastics! We're
glad you've joined us for some fun! Frequently Asked Questions
(FAQ) is designed to answer some of the more commonly asked questions,
so you and your gymnast can make the most of your gymnastics experience
with us. Use the links below to locate the answers to your questions.
If you have questions that are not addressed, or if you need
further information, please feel free to contact our helpful
office staff at (801)572-4905 or send us an e-mail at information@bailiegym.com
Teachers
What if I have questions about my
child's instructor, who should I talk to?
What are the teachers like at Bailie's?
When will my child move up to the next level?
Expectations
What can I expect from Bailie's?
Anything else?
How much is the monthly
tuition?
Well, that depends on your child's age group and
how many classes your child is enrolled. See the table below for
our current rates.
|
Tiny Tumblers (ages
1 and 2) |
45 minute class |
$40 per month for one
class per week |
|
Pre-school (ages 3 & 4
) |
45 minute class |
$45 per month for one
class per week
$85 per month for two classes per week |
|
Recreational (ages 5 and up) |
60 minute class |
$50 per month for one
class per week
$95 per month for two classes per week |
Are there any other
fees?
Each student enrolled in our program will be charged
a yearly registration fee of $20.00 This fee is due when you sign
your child up, and it will need to be renewed each 12 months after
that. (Please see the Family Discount section for
information regarding registration fees for multiple students from
one family).
Are yearly registration
fees refundable?
No. Fees are non-refundable.
Are there any other
costs?
All other costs are completely optional. If you
sign your child up for an additional activity, such as the Gymnastics
Festival or a Tumbling Clinic, each activity will have a fee assigned
to it and you will need to pay that fee at the time you sign up
for the activity. However, there are no other mandatory costs
associated with our Class Program.
What about family
discounts?
Family discounts are given to families with three
or more students enrolled in our program at the same time. The
family discount is 25% off of the monthly tuition of the third
student, and there is NOT a registration fee assessed to the third
student. Now for the fine print: The 25% discount will be taken
off of the lowest regular monthly tuition rate. If one or more
of the students stops taking lessons, the remaining student(s)
will be assessed a yearly registration fee.
When are the monthly
fees due?
Tuition is due by the 25th of the
month for the following month. For example, if you would like to
continue to be enrolled in the February session, tuition is due
by January 25th to guarantee your spot. If you have not paid to
reserve your spot in the next month's session, your spot will be
made available to the next person on the waiting list. This helps
us plan for the number of students in each class for the next month.
Are monthly statements
mailed?
No. Monthly statements are not mailed. Payments
may be brought into the office on or before the 15th of the month
for the following month, or you may mail your payment to us. We
also offer Automatic Credit Card Payment, where you can arrange
to have your Visa or Master Card credit card put on file and we
will charge it to your account per month.
What should we do
if we decide not to attend anymore?
If you decide not to attend anymore, please come
into the office or call our office to let us know. Be sure to let
the office staff know, not just your child's teacher. Our teachers
do not handle the record keeping and your account may not be credited
properly if you do not tell the office. If you do not let the
office know that you are dropping before the next month starts,
you will be charged at least a portion of the next month's tuition,
so please let the office know as soon as possible. We would also
appreciate you letting us know the reason you are dropping the
class. This helps us provide better service to customers in the
future.
Do I have to pay for
lessons my child does not attend?
Our fees are based on enrollment, not attendance. If
you need to miss a class, every effort will be made to let your
child come to a make-up lesson instead. Although we have many
choices, there are occasions when you may not be able to make any
of the make-up alternatives. In these cases, you are still responsible
for paying for the class, since a space was held for your child. However,
you have two months to make up a missed class. Please note that
make-up lessons scheduled and missed without prior notification
will be considered made-up. Make-up lessons are NOT guaranteed,
so we recommend you make every effort to attend your regularly
scheduled class as much as possible.
What if we decide
to take a vacation?
If you need to miss a class for a vacation, please
let the office know in advance the date(s) your child will be gone.
When you return from vacation, you can schedule a make-up lesson
in another class, provided there is space available. Make-up lesson
availability is NOT guaranteed. You will be charged your regular
monthly fees for each month you are enrolled, whether or not your
child attends every class.
What about days the
gym is closed?
Most of the time, there will be four lessons in
each month, but sometimes, due to the calendar and holidays, you
will receive either 3
or 5. Please check the schedule
for dates we are closed. For your
convenience, the monthly tuition will be the same rate each month. There are
no makeups for the days the gym is closed, and throughout the full calendar
year you will receive either 47 or 48 lessons, depending on the calendar for
that year.
Can my child practice
at home?
We recommend for their safety that our students do
not practice their gymnastics skills at home without proper equipment
and matting. If you have access to mats or other types of equipment,
never let your child use those items without proper supervision,
and never allow your child to do skills that need to be spotted
without a trained spotter present. We are not responsible for
ANY injury resulting from practicing skills anywhere outside our
facility. We also discourage our students from using home trampolines
to practice or try skills. We feel they can cause students to "throw" skills
they are not prepared to do alone, and may cause skills to be practiced
with incorrect technique. However, basic strength and flexibility work can be done at
home, such as push-ups, sit-ups, and stretching.
Can I watch my child's
class?
You are welcome to watch your child's class at any
time. However, we have an important safety rule that accompanies
this policy: Anyone other than an enrolled student in a class with
a Bailie's Instructor must stay in the seating area at all times. We
will not make any exceptions to this policy! If your other children
are unable to watch without getting on the equipment, we will have
to ask you to wait for your gymnast outside of the gym. We are
sorry for the inconvenience and we know it is hard for children
to watch without "trying" it out for themselves, but this is a
safety issue. We can only allow trained Bailie's instructors to
take children on the equipment. Therefore, even if a piece of
equipment is not being used, it cannot be played on while you are
waiting. Thank you for your cooperation on this safety issue!
What if I have
questions about my child's class/progress, who should I talk
to?
If you have specific questions about your child's
progress in class, you will need to speak directly to your child's
teacher. The office staff will not be able to comment on your
child's progress because they do not teach your child's class. The
teacher of the class can discuss your child's check-off sheet and
what skills he/she needs to accomplish before moving up to the
next level. The teachers are generally available right before
and right after class, but if you need a longer meeting please
come into the office and we can help you arrange an appointment
when the teacher has more time to talk to you.
Please keep in mind that our teachers are interested
in providing the best environment for each child in the class. Our
teachers will let the office know as soon as a student needs to
be moved into the next level. They will make sure that the student
has learned the skills both correctly and consistently in order
to ensure the best chance of success at the next level.
What if I have questions
about my account or scheduling, who should I talk to?
During class times you can call or come to our office
for questions about your account, making payments, scheduling make-ups,
or arranging a permanent schedule change. Our teachers are unable
to help with these aspects of your gymnastics class. Please note
that the office is busiest at the top of each hour, as that is
when the classes begin and end and we have a lot of customers needing
help at that time. If you are unable to wait, you may want to
call or come in a little later in the hour, or call in the morning
or early afternoon when there are fewer classes. If you happen
to reach our answering machine, please leave a message and we will
call you back as soon as we can.
Can I leave my child
at the gym before and after class?
Please try not to bring your child more than five
minutes before class starts, or to leave your child for more than
five minutes after class. This is important for your child's safety,
as we are unable to provide a staff member for each individual
child other than during scheduled class times. It also is very
upsetting for children who are late getting picked up from the
gym. If there is an occasion when your child needs to remain at
the gym longer than usual, please notify the office ahead of time.
What about the parking
lot?
If you are dropping your child off, please pull up
to the door slowly and let your child out. Please do not park
in the drop-off area. If you need to park for any reason, please
park in one of the stalls. When picking your child up, a line
will form in this drop-off area and you may pull through and pick
up your child, or you may park in the stalls to wait. The parking
lot gets very crowded during the pick-up and drop-off times, so
please be patient and courteous of other parents. Also, please
drive slowly and watch out for children in the parking lot.
What should my gymnast
wear?
It is important for your child's safety that he or
she wears comfortable and safe athletic clothing. Boys can wear
T-shirts and shorts or sweatpants. Girls can wear a leotard alone
or with tights (without feet), shorts, or sweatpants, or a T-shirt
instead of a leotard. Shorts and pants with elastic waistbands
are best. We ask that our gymnasts go barefoot to help prevent
slipping on the equipment. Also, please be sure all medium or
long hair is pulled back and secured tightly with an elastic. Fancy
barrettes or clips may hurt your child's head during rolls. Please
keep all jewelry and watches at home, as we are not responsible
for them being lost or misplaced and gymnasts will be asked to
remove these items for the safety of themselves and the spotters.
What if I have
questions about my child's instructor, who should I talk to?
If at any time you have a comment or concern with
a particular teacher, please come into the office and leave a message
for an owner or manager to call you back. We will contact you
to discuss your concerns. We want you to feel comfortable with
your child's teacher, and we will switch your child to another
class if we are unable to resolve the situation.
What are the teachers
like at Bailie's?
At Bailie's, we hire great people to work with our
students. All of our staff members are trained with managers and
other staff members before being allowed to teach classes alone. We
also require all of our staff to attend regular staff meetings
and workshops in order to keep up with this ever-changing sport.
As with any business, some amount of turnover is
inevitable. We know this is frustrating for the parents and students,
and we assure you that we try to limit turnover as much as possible. However,
sometimes staff members leave to go away to school, move out of
the area, or take a full-time career position. In those cases,
we try to make the change as smooth as possible by having the new
staff member teach the class with the teacher who is leaving before
the change occurs. Unfortunately, some staff members do not give
adequate notice and in those cases the changes happen more abruptly. We
apologize for any inconvenience you may experience in this area,
and please know that we try very hard to avoid those situations.
When will my child move
up to the next level?
Each student moves up at his or her own pace. Each
student has a check-off sheet of the skills necessary to pass off
before moving to the next level. As soon as all the skills are
passed off, the instructor will recommend that your child move
up to the next level. At this point, the office will contact you
with the days and times available. The coaching staff makes selection
into the Competitive Team Program. Please ask to speak to a coach
for more information about the Competitive Team Program.
What can I expect from
Bailie's?
Safety, positive reinforcement, and fun are only
three things you can expect for your gymnast. At Bailie's Gymnastics,
your child's safety comes first. Our gym is fully matted around
each piece of equipment. We require ALL staff members, not just
our coaching staff, to become Safety Certified with USAG (the national
governing body of our sport). We believe that all gymnasts, regardless
of skill level, will benefit from participation in gymnastics.
We structure classes so that each student progresses at his or
her own rate, and moves up as soon as he or she can do the skills
safely and correctly. We believe in positive reinforcement and
in teaching skills in many different ways to reach kids of all
learning styles. We require ongoing training for ALL of our staff
members, regardless of whether they are just joining us or are
veterans. We know that gymnastics is FUN, and we want to share
the joy of gymnastics with our students. We love kids, and we
love gymnastics...what a great combination!
Anything else?
At Bailie's, we pride ourselves on providing a safe,
fun, and positive environment for teaching gymnastics. If at any
time you need help with something, please come in and ask. The
office staff can answer many questions. Your child's instructor
can answer specific questions regarding your child's progress. The
office staff can schedule a meeting with your child's instructor
or you can speak to the instructor before or after class. Please
let us know if you have any comments or questions about our policies. We
want your experience with us to be as positive as possible!
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